Privacy Policy

Overview

VEILARIS respects your privacy. This policy explains how we collect, use, store and protect personal information when you visit our store, place an order, contact us, or interact with our services in Australia.

Information we collect

We may collect your name, email address, phone number, delivery address, billing details, order history, customer service messages, device information and information about how you use our store.

How we use information

• To process, pack and deliver your order.
• To send order updates, delivery updates and customer support replies.
• To manage returns, refunds and warranty requests.
• To improve our website, products and customer experience.
• To prevent fraud, protect our store and meet legal obligations.

Payments and delivery partners

We share only the information needed with trusted service providers such as payment processors, fulfilment partners, delivery carriers, customer support providers and website services. These partners are expected to handle personal information securely and only for the purpose of providing their service.

Marketing

If you choose to receive marketing from us, we may send occasional product or brand updates. You can unsubscribe at any time using the link in our emails or by contacting us.

Access and correction

You may ask to access, correct or delete personal information we hold about you, subject to record-keeping and legal requirements. We will respond within a reasonable time.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. We keep order and account information only for as long as needed for business, tax, legal and customer service purposes.

Contact

For privacy questions or requests, contact VEILARIS through our contact page. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.